Terms of Service
Last updated: July 2026
Parties
These Terms of Service ("Terms") are an agreement between you and Já Taxi slf., kt. 431224-0890, Hringhamar 23, 221 Hafnarfjörður, Iceland ("Já Taxi Iceland", "we", "us"). By booking a transfer or tour with us, you accept these Terms.
Service Description
Já Taxi Iceland provides pre-booked private transfer services between Keflavík International Airport (KEF) and the Reykjavík capital area, transfers to and from the Blue Lagoon, and private day tours. All transfers are pre-booked and operated by a licensed driver.
Booking and Confirmation
Bookings can be made through our website, by phone (770 2746), or via WhatsApp. Website bookings are completed by paying online through our secure payment provider. A booking is confirmed once you receive a confirmation email from us.
Pricing and Payment
All prices are quoted in Icelandic króna (ISK) and are final. No additional fees, taxes, or surcharges are added. Prices are fixed at the time of booking and do not change due to traffic, detours, or delays. For the fixed-price routes listed on this website, the full fare is paid online when you book, through our secure payment provider. For custom routes, a confirmation fee of 5,000 ISK is paid online when you submit your request, and we then contact you with a full quote for the trip; the fare itself is paid directly to the driver at the end of the transfer. For bookings made by phone or WhatsApp, we confirm the price and payment arrangements with you when we confirm the booking. We accept credit/debit cards and cash.
Cancellation Policy
Plans change, and we try to be flexible. Please notify us of cancellations or changes as early as possible by phone, WhatsApp, or email. Cancellations made less than 24 hours before the scheduled pickup time, and no-shows, may be charged up to the full fare. If you have paid in advance, cancellations made at least 24 hours before pickup are refunded in full; later cancellations and no-shows may be non-refundable. For custom route requests, the confirmation fee is refunded in full if you decline our quote or if we are unable to offer the trip. Once a trip has been agreed, the cancellation terms above apply to the fee as well.
Flight Delays and Schedule Changes
We monitor incoming flights at Keflavík Airport. If your flight is delayed, we adjust your pickup time at no extra charge. Please include your flight number when booking to enable this. If your flight is cancelled, please notify us as soon as possible so we can adjust your booking.
Pickup and Waiting Times
Passengers are expected to be at the agreed pickup location at the confirmed time. For airport pickups, the driver waits up to 30 minutes after the flight lands. For hotel or address pickups, the driver waits up to 10 minutes after the scheduled time. After the waiting period, the booking may be treated as a no-show.
Luggage and Vehicle Capacity
Passenger capacity depends on the vehicle type selected at booking: Sedan (up to 3 passengers), MPV (up to 4 passengers), or Van (up to 7 passengers). Standard travel luggage is included. If you have oversized luggage, extra bags, or special equipment, please mention it in the booking notes so we can arrange a suitable vehicle.
Child Seats
Icelandic law requires appropriate child restraints for young children. Child seats are available on request at no extra charge. Please state the child's age and height in the booking notes.
Liability
We are not liable for delays or cancellations caused by severe weather, natural disasters, road closures, volcanic activity, or other circumstances beyond our control. In such cases we will reschedule at no cost or waive the fare, and any advance payment for the affected transfer will be refunded. Our liability for any claim arising from a transfer or tour is limited to the price of that transfer or tour. We are not liable for indirect or consequential losses, including missed flights, missed connections, or accommodation costs. We recommend scheduling your pickup so that you arrive at Keflavík Airport at least 2.5 to 3 hours before your scheduled departure. Nothing in these Terms limits liability that cannot be limited under Icelandic law, including liability for personal injury, or affects your statutory rights as a consumer.
Passenger Conduct
We may refuse or end service for passengers who are abusive, heavily intoxicated, or endanger safety. Smoking is not permitted in the vehicle. A cleaning fee may apply if the vehicle is soiled.
Privacy
See our Privacy Policy for how we handle your personal information.
Governing Law
These Terms are governed by Icelandic law. Disputes shall be brought before Héraðsdómur Reykjaness (the District Court of Reykjanes).
Contact
Já Taxi Iceland, jataxi.akram@gmail.com, phone 770 2746, WhatsApp +354 770 2746.